Kenya
Total EasyGas

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It takes 6 steps to order a cylinder for first time user and from then it takes just 3 steps

01

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Choose your location by your GPS or by selecting the city

02

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Pick your preferred items and add to the cart

03

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Pin delivery location on the Map with a delivery slot (or) choose a nearby relay-point for pick-up

04

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Use mobile number & authenticate with One-time-password sent to your phone

05

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Pay via MPesa

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Purchase LPG cylinder from authorized LPG suppliers of TotalEnergies through EasyGas

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We promise a great delivery experience with our well-trained & professional drivers

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Select your requirement & opt for Express delivery to receive LPG cylinder within 45 minutes

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Pay via MPesa and track your delivery status on real-time. Welcome to the new world!

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We provide both Pick-up & Delivery services on our platform

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Refer a friend to earn “points worth 100 KES” & your friend earns “points worth 100 KES”, T&C applied

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Have a question on EasyGas, it might have been already discussed below.

  • General FAQ
  • Payment FAQ
  • Order FAQ
  • Safety FAQ

  • Simply download the EasyGas App from your play store and register yourself on the App. You can then book your gas cylinder in 3 clicks ! No Documents required ! Alternatively, you can call on our EasyGas customer Support number 1800-833-5855

  • You can book your refill by calling our EasyGas customer Support number 1800-833-5855

  • You do not require any document proof for getting a new connection from EasyGas ! you just need to register on the app with your basic information like your email address and your phone number and you will be able to get a new connection.

  • The driver contact number will be visible while “tracking order”, once the order has been confirmed.

  • Please reach out to our toll-free care number 1800-833-5855 (9 AM – 6PM) and share your order Id in order to get the order cancelled. In case of a pre-payment, your refund will be diverted to your bank account in 5 working days.

  • For double connection. Order a new connection and a spare cylinder. a. Total cost excluding Gas Cost is INR 2950, INR 1400x2 (refundable deposit*) and INR 150 as service charges for every connection *Please check the Terms for Refund b. Price of Gas changes every month basis international market prices & Market territory. Please visit “Know my Price” section to know price for this month c. Other Cost for accessories such as regulator and hosepipe.

  • The delivery will be made as per the delivery option selected at the time of booking. We offer three modes of delivery (Express delivery at 30 minutes, delivery within 24 and delivery within 48 hours).

  • Payments on the EasyGas App are extremely simple ! You can simply use UPI payment on receiving the delivery of your cylinder!

  • Price of Gas changes every month basis international market prices & Market territory. Please visit “Know my Price” section to know price for this month

  • Yes we have delivery charges according to time slot ( 30 min - 49 INR / 24 hrs - 29 INR / 48 hrs - 0 INR)

  • Please visit “Manage My cylinder” section and request for surrender. Or You can call on our EasyGas customer Support number 1800-833-5855 to surrender the LPG connection

  • In case of a surrender, the deposit amount (1400/- ) is 100% refundable. The regulator charges, hose pipe charges and installation charges, if applicable are non-refundable.

  • There will be no transfer process as such. Just inform your customer support and they will check if your new home is in the delivery radius. In case, it is out of the delivery radius, you shall have to submit the cylinder by informing the customer support. A pickup will be arranged and your deposit will be refunded in 5 working days from the date of pick up. In case your new home is in our delivery radius, you can simply carry the cylinder with you and change your address in the EasyGas App at the earliest to facilitate your next delivery.

  • A pressure regulator is a control device that maintains a safe and uniform flow of gas at the burner end.

  • LPG, also known as cylinder gas, is a colorless and odorless gas. However, LPG is aromatized at the refineries for a possible leakage to be detected immediately. The gas is composed of 70% butane and 30% propane. It is an inflammable gas heavier than air.

  • You can call on our EasyGas customer Support number 1800-833-5855

  • No. The design and size of Pressure Regulators provided by Government Oil Companies differ to that of private companies. All of TotalEnergies Pressure Regulators are designed with a unique extra safety feature called Excess Flow Check Valve that ensures automatic closure of the regulator to arrest the gas flow in case of emergencies.

  • You should check the hose pipe regularly for any cracks or damage due to stress. However, it is recommended to change your hose pipe every 3 years and your pressure regulator every 5 years even if they appear to be in a good condition as they may have internal wear and cracks that may not be visible easily. The hose between the cylinder and the burner should be in one piece and its length should not exceed 1.5 meters

  • Ensure that your cylinder is installed by the service personnel. If you believe that there is a possible leakage from the seams, you should check it by using soap bubbles or the Leakage Control Liquid that we have prepared exclusively for such incidences. Detection for leakages should under no circumstances be made by using an open flame (match, lighter etc.). In the event that leakage from the seams occurs

  • In case of Gas leakage beyond working hours and on holidays, you can contact Emergency Service Cell (ESC) operating in your area.

  • Yes. All registered EasyGas consumers are insured against the outcome of an accident at their registered premises due to LPG.

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Call us on toll free +254 20 2897000 (9 AM – 6 PM except Sundays and public holidays) or email us at customerservice@totalenergies.ke